Gateway to Service Excellence

In partnership with Kepner-Tregoe®, ITpreneurs offers the Kepner-Tregoe Foundation and Advanced courses which introduce a systematic approach to troubleshooting and resolving customer issues faster and more effectively for improved customer satisfaction.

No more “trial and error”. Structured critical thinking techniques help organizations to make better decisions and proactively analyze and avoid problems.

Cited as a Best Practice by ITIL®

The Kepner-Tregoe methodology is recommended by ITIL as a best practice for problem analysis in their official Service Operation publication. Central to the Foundation course is a thorough examination of the Kepner-Tregoe problem analysis method and a step-by-step process of problem solving. The four fundamental KT processes (Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis) are covered in the course. They enable professionals to apply a common step-by-step approach to troubleshooting.

Kepner-Tregoe – ITpreneurs Partnership

The Kepner-Tregoe Foundation Course and Certification were co-developed in partnership with Kepner-Tregoe, an industry leader with more than 50 years’ experience in improving process performance for customer service and support within companies like IBM, Siemens and Blackberry. The course is being offered exclusively through ITpreneurs and its Partners.
Kepner-Tregoe was able to establish a case for the partnership, citing a great strategic and cultural fit with ITpreneurs due to our:

  • Global footprint and strong branding
  • Market leadership in course content development
  • Experience in organizing training workshops
  • Established, high-level partner ecosystem
  • Innovator in the marketplace
  • Understanding of a partner’s needs


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